• CogNet HRO: The Definition of Insanity
  • This month’s installment of “The Best of Both Worlds” is about the pace of change in your business today and what to do about it.

  • CogNet HRO: Payroll Nirvana – A Case Study
  • A client of ours sat down with us in our Quarterly Governance Meeting, included as part of our ISO process, and shared with us why saving less money on their end was the right decision for their business.

  • CogNet HRO: Imagine if Governments used Governance
  • We typically avoid any talk about politics, so we will keep to that standard and let the current happenings at the Wisconsin/Illinois border work itself out between the 2.5 parties and focus on the difference between governance and government.

  • CogNet HRO – At Least the World is Convex
  • In our continuing theme of “The Best of Both Worlds”, our spring installment comes fresh from a trip around the world, seeing for ourselves the gap that has separated the businesses and cultures of our world disappear into the sunset.

  • Pirates Were Offshore Pioneers
  • I attended a Gasparilla party hosted by one of our collaborative partners (a.k.a. customers) in Tampa last weekend, and believe it or not I found meaning related to Cognet’s mission, even in a hoard of drunken revelers abusing the memory of Jose Gaspar in the name of beads and alcohol.

  • Governance Isn’t Just Pretty Charts!
  • We pride ourselves in our PowerPoint presentations to our clients monthly, quarterly and annually, pimping out how many things we did and how accurately we did them.

  • Domain Expertise with Benefits
  • In most organizations, you can count on one hand the employees you have that, from the first day, were different. They came in and not only did their job, but found ways to fix several problems and just keep getting promoted up the chain to fix as many problems as you can find for them.

  • Best of Both Worlds: Two Worlds Await your Business
  • We have all heard of “The Best of Both Worlds”, but that has a whole new meaning as the world continues to revert to flatness in many ways.

  • Measurement and Governance Ain’t Easy, but they Will Improve Your Bottom Line
  • Do you have the following things in your company today?

    • Business processes that are all documented in a central repository with training material and examples.
    • Baseline of all those processes, including number of units, processing time per unit on average, effort hours required to do the work and error rates.
  • Data Entry or Domain Expertise
  • Once you made the decision to go BPO, how do you select the right partner?

    That starts with what your requirements are, and is no different than many of your every day decisions as a consumer. You get what you pay for!

 

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